Returns Policy

Lilyparrot is committed to providing you with quality products and excellent customer service. If you are not satisfied with the item you received or there is a quality problem, we will try our best to solve your problem.

return conditions

In order to be able to enjoy the return service, please ensure that the following conditions are met:

Item Condition: Returned items must be unused, undamaged, and in original packaging. Please note that we reserve the right to inspect returned merchandise.

Time limit: You need to contact our customer service team and make a return request within 7 working days of receiving the item. After this period, we may not be able to process your return request.

return process

If you decide to return an item, please follow the steps below:

Contacting Customer Service: Please get in touch with our Customer Service Team via email (service@lilyparrot.com)  with your order details and the reason for your return. Our team will guide you through the returns process.

Packaging the Merchandise: Place the returned merchandise in appropriate packaging and secure the packaging to avoid any damage during shipping.

Returns by mail: Returns will be mailed to the specified address following the instructions provided by our customer service team. We recommend that you use a trackable shipping service to ensure the safe delivery of returned items.

Inspection and Processing: Once we have received and inspected the returned item, we will process your refund or exchange as soon as possible, depending on your choice and availability.

refund method

After the returned goods have been inspected, we will process the refund according to your payment method. Refunds will be made back to the original payment method you used. Please note that refunds may take some time to process, depending on the payment institution you used.

return shipping

Please note that return shipping costs will be at your expense unless the return is the result of an error on our part, such as a product defect or the wrong item being shipped.

other considerations

Here’s what you need to be aware of during the return process:

You are responsible for any loss or damage in the process of returning merchandise. We recommend that you carefully check the packaging and condition of the item before mailing it back.

If there is any quality problem with the product you received, please be sure to provide relevant photos as evidence. This will help us better process your return request.

Please be sure to provide accurate return address and contact information so that we can process your return in a timely manner.

If you have any questions about our return policy, or need further assistance, please do not hesitate to contact our customer service team. Our team is here to answer your questions and provide support.

contact us

If you need to return an item or have any questions about our return policy, please contact us at:

Email: service@lilyparrot.com
Our customer service team will reply to your email as soon as possible and provide you with the return process and detailed instructions.

If you prefer to communicate with us by phone, our customer service hotline will provide you with timely support. Please note that our working hours are (fill in working hours here), you can call our phone number during this time period.

We take your satisfaction very seriously, so we will do our best to resolve your return needs and ensure your shopping experience is a pleasant and smooth one.

Thank you for choosing Lilyparrot. We look forward to providing you with excellent service and support. If you have other questions, please feel free to contact us.

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